Shipping Policy

Last updated: 10 October 2026

Thank you for shopping at Maama.in. We aim to provide a smooth and convenient shopping experience, from placing your order to receiving your products.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://maama.in.

1. Shipping Locations

Maama.in currently aims to serve customers across India, subject to product availability and delivery service coverage.

Delivery availability may vary depending on your PIN code, the product ordered, and the shipping partner's service area.

If we are unable to deliver to your address, we will contact you using the details provided with your order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after order placement and payment confirmation, where applicable.

Order processing includes order verification, product availability checks, and dispatch coordination with our suppliers or fulfilment partners.

Processing times may be longer during holidays, promotional events, high-demand periods, or unexpected supplier delays.

Please note that order processing time is separate from shipping and delivery time.

3. Estimated Delivery Time

For eligible orders within India, our indicative delivery estimate is 5–10 business days after dispatch.

Actual delivery times may vary depending on your location, PIN code, product availability, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

Products fulfilled by different suppliers may arrive in separate packages and on different dates.

If a significant delay occurs, we will make reasonable efforts to communicate relevant updates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Any free-shipping offers will be subject to the conditions specified in the relevant promotion.

We will not intentionally impose undisclosed shipping charges after an order has been placed.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the email address or phone number provided at checkout.

Where tracking is available, tracking information will be shared once it is provided by our fulfilment or shipping partner.

Tracking updates may take some time to appear after dispatch.

If you have not received your tracking information within a reasonable period after dispatch, please contact our support team.

6. Cash on Delivery (COD)

Cash on Delivery is available only for eligible products and PIN codes where the option is enabled at checkout.

If COD is unavailable for your order, you may select another payment method displayed at checkout.

Customers should provide an accurate delivery address and an accessible phone number to help ensure successful delivery.

7. Incorrect Address and Failed Delivery

Customers are responsible for providing complete and accurate shipping details, including their PIN code and contact number.

Delivery may be delayed or unsuccessful if the address is incomplete, the recipient is unavailable, or the courier cannot access the delivery location.

If an order is returned to us or our fulfilment partner because delivery was unsuccessful, we will review the situation and contact the customer about the available options, subject to applicable law and our published policies.

Please contact us as soon as possible if you notice an error in your shipping details. Changes cannot be guaranteed after an order has been dispatched.

8. Delayed, Lost, or Missing Orders

Although we work with shipping and fulfilment partners to deliver orders on time, unexpected delays may occur.

If your order appears delayed, lost, or marked as delivered but has not been received, contact us with your order number.

We will review the tracking details and coordinate with the relevant shipping